Returns & Exchanges

At COGTHEBIGSMOKE, we strive for complete satisfaction with your purchase; however, if you are not entirely happy, you may return your items within 14 days of receipt provided they are in their original, unworn condition with all tags attached.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all designer labels and security tags remain intact and included.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves your return, a refund will be issued to your original payment method within 5-10 business days.