Frequently Asked Questions
Everything you need to know about COGTHEBIGSMOKE garments and services.
What is the design philosophy of COGTHEBIGSMOKE?
Our collection focuses on 'One Size' concepts, creating versatile, high-quality jersey wear that transcends trends and fits various body types comfortably and stylishly.
How long does shipping take for international orders?
International orders are typically processed within 2-3 business days and delivered via express courier within 5-10 business days, depending on your location.
What is your return policy?
We accept returns within 14 days of delivery, provided the items are in their original condition with all tags attached. Please note that return shipping costs are the responsibility of the customer.
How should I care for my COGTHEBIGSMOKE garments?
To maintain the unique silhouette and fabric quality, we recommend following the specific care label instructions on each piece, generally involving gentle machine washing or professional dry cleaning.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you restock items that are sold out?
As we focus on timeless collections, some signature styles are restocked periodically. We recommend signing up for our newsletter to receive notifications on restocks and new arrivals.